Leading Slovenian fixed and mobile operator Telekom Slovenije faced several challenges in its interconnect billing and routing operations and had grown frustrated by the service levels and expense of its incumbent supplier. The company encountered inefficiencies in billing processes, higher operational costs, and less-than-optimal routing decisions, particularly due to the absence of realtime routing capabilities.
Telekom Slovenije recognized the need to overhaul its interconnect billing and routing systems. Download this case study to discover how the company found a solution that has been a transformative initiative, significantly enhancing operational efficiencies, reducing costs, and improving customer satisfaction. And learn how plans are now underway to integrate artificial intelligence and machine learning capabilities to enhance predictive analytics, further improve routing efficiencies, and personalize customer experiences.
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