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BT Operators December 12, 2024

BT touts AI-powered customer service revamp

BT Group claimed it has made significant progress in transforming its customer service offering by integrating AI technology after deploying US software company Sprinklr's platform following a partnership between the pair struck earlier this year.

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AT&T BT Intel Operators December 6, 2024

The Friday File: AT&T partners to power open RAN as Intel CEO exits

Mobile World Live brings you our top three picks of the week as AT&T ramped up its open RAN push, Intel's CEO left the struggling chip maker and BT netted a contract worth £1.3 billion for the UK's Emergency Services Network (ESN).

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BT Operators December 2, 2024

BT strikes new £1.3B deal for UK emergency network

BT Group signed a seven-year contract worth £1.29 billion with the UK’s Home Office to provide mobile services for the government’s Emergency Services Network, as the pair's existing agreement is due to expire at the end of 2024.

By Kavit Majithia

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BT Operators November 27, 2024

BT reveals successor to consumer CEO Allera

BT Group pledged a smooth transition to its next consumer group CEO after revealing long-standing executive Marc Allera had opted to depart in early 2025 and it had lined up Bell Canada telecoms specialist Claire Gillies as the successor.

By Michael Carroll

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BT Vodafone November 8, 2024

The Friday File: Vodafone, 3 UK merger progresses; BT may shed global unit

Mobile World Live brings you our top three picks of the week as the CMA appeared to inch closer to approving a merger between Vodafone and 3 UK, BT Group mulled the sale of its international enterprise unit and analysts assessed the potential impact of Donald Trump’s return as US president.

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BT Europe November 7, 2024

BT progresses cuts, overseas decline hits revenue

BT Group CEO Allison Kirkby again flagged the company’s progress on cost cuts in its fiscal H1 2025, with a 2,000 headcount reduction and long-term overheads down, though the company suffered a revenue decline led by its Business division.

By Chris Donkin

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BT Operators November 4, 2024

BT international unit reportedly up for sale

Further speculation on the future of BT’s enterprise play aimed at international clients emerged in UK media, with the operator’s arm serving global businesses said to be on the market.

By Chris Donkin

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